Services

— Protecting your cleaning efficiency with quality commitment —

Warranties

Comprehensive Product Coverage

Core Component Warranty:

Motor, brush plate, water suction system, and other key components.

Transparent Terms:

Each model's dedicated warranty sheet is available on the official website,

and PDF versions are available for download.

Rapid Response Network

24/7 service：You can get support anytime via phone, online chat or email.We will respond to your inquiries quickly, resolve problems promptly, and reduce your waiting time.
Full process coverage: from product introduction, sales consultation, installation guidance to maintenance support and troubleshooting, covering the entire purchase and use cycle.

Value-added Services

Annual Equipment Check: Free equipment health assessment report.

Maintenance Reminder: Replacement of brushes, filters, and other consumable parts.

Video Tutorial: Videos showcasing machine operation and routine maintenance.

Professional Team

We have a professional customer service team and technical staff who can provide accurate and effective solutions.

When you purchase a new Pinston floor cleaning machine, its warranty is an integral part of that purchase. It's your assurance that we stand behind our products and stand beside our customers, beginning with the buying process. Contact us to receive warranty information specific to that machine, explained clearly and in detail.